Royal – what we know and have as facts about it; Royal is a brand name of Royal Financial Trading Group, which includes: Royal Financial Trading Pty Ltd, which is located in Sydney, Australia and is licensed and regulated by the Australian Securities & Investments Commission (ASIC) under license number 420268; Royal Financial Trading (CY) Ltd, which is located in Limassol, Cyprus and is licensed and regulated by the Cyprus Securities & Exchange Commission (CySEC) under license number 312/16; Royal Financials SAL, which is located in Beirut, Lebanon and is licensed and regulated by the Lebanese Capital Markets Authority (CMA) as a Financial Intermediary Institution under license number 15. These licenses allow it to conduct various financial services, including receiving, transmitting, and executing customer orders.
We have found in the Order Execution Policy document that the company acts either as principal, or riskless principal, and not as an agent when executing client orders. That means it acts as a market maker and it is not necessary to transmit all client orders to its liquidity providers. It is the counterparty of all client orders, and this leads to a conflict of interest as the company benefits from customer losses.
We also found that there are some posts in forums about poor or no customer support, unjustified increase of spreads, targeted zeroing of accounts and great negative slippage during the major economic events.
So far, we have not received any complaints from customers of Royal. If you have any criticism to share with us or feel annoyed by Royal, please fill in the form below, detailing your case. Once we have made your case public, we may attempt to mediate between you and Royal if you wish.