Dukascopy Bank – what we know and have as facts about it; Dukascopy Bank is a Swiss online bank founded in 2004 and based in Geneva. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority (FINMA). Dukascopy Bank fully owns Dukascopy Europe IBS AS, European licensed brokerage company based in Riga and Dukascopy Japan, a Type-1 licensed broker located in Tokyo. These licenses allow it to conduct various financial services, including receiving, transmitting, and executing customer orders.
We have found in the Trading Agreement text that orders received by Dukascopy with respect to transactions on securities may be executed at Dukascopy’s sole discretion, on any stock exchange, market, or trading platform or over the counter (OTC). Dukascopy may freely select the brokers and market makers to execute any order. When executing transactions, Dukascopy is entitled to act as counterparty to the client, or as an intermediary between the latter and any third party. This means that Dukascopy is a market maker. In general, dealing with market makers involves a conflict of interest because they do not transmit every customer deal and hope that customers will lose. Every loss of customers is their profit.
We also found that there are some posts in forums about the incorrect deletion of profitable orders and poor and rude customer support.
So far, we have not received any complaints from customers of Dukascopy Bank. If you have any criticism to share with us or feel annoyed by Dukascopy Bank, please fill in the form below, detailing your case. Once we have made your case public, we may attempt to mediate between you and Dukascopy Bank if you wish.