Capital Index – what we know and have as facts about Capital Index; This is a trade name of Capital Index (UK) Limited, which is headquartered in London, United Kingdom and is authorized and regulated by the Financial Conduct Authority (FCA) under register number 709693. This license allows it to conduct various financial services, including receiving, transmitting, and executing customer orders.
We have found in the Order Execution Policy document that for all classes of financial instruments and all account types, Capital Index will act as principal in respect of client transactions. It may act as market maker and may hedge none, all, or part of its market risk in the underlying market. Although the company claims to use the Straight Through Processing (STP) model, this document shows that it can act as a market maker whenever it chooses. In general, dealing with market makers involves a conflict of interest because they do not transmit every customer deal and hope that customers will lose. Every loss of customers is their profit. We also found that there are some posts in forums about creating multiple spam accounts to post false positive reviews.
So far, we have not received any complaints from customers of Capital Index. If you have any criticism to share with us or feel annoyed by the Capital Index, please fill in the form below, detailing your case. Once we have made your case public, we may attempt to mediate between you and Capital Index if you wish.